Code of Ethics

Genevieve Faulk, LCSW, MSW, CMC, C-ASWCM, CSA

Owner/CEO

Genevieve Faulk is a Licensed Clinical Social Worker (LCSW) with an undergraduate degree in Psychology and a Master's degree in Social Work (MSW) from the University of Georgia. She earned a graduate Certification in Gerontology from the Gerontology Center at the University of Georgia and a Certification in Geriatric Care Management through the University of Florida. Genevieve also is a Certified Senior Advisor (CSA) and is a current member of the following organizations: Aging Life Care Association (ALCA) (formerly called the National Association of Professional Geriatric Care Managers), Aging Life Care Association Florida Chapter, National Association of Social Workers (NASW), Florida Health Care Social Workers Association (FHCSWA), and Society of Certified Senior Advisors (CSA).

Genevieve is a Certified Family Mediator with the Supreme Court of Florida and received a Certificate in Elder Care Mediation Training from the Conflict Resolution Academy in Atlanta, Georgia. Genevieve works with seniors and their families in conflict centered around reaching a resolution with regards to the care needs of the senior.

In addition to her education, Genevieve's experiences in the field of aging have been very diverse. They include the following: nursing homes, hospital based geriatric case management programs, community councils on aging, grant proposals for aging issues, ombudsman programs and abuse investigations, Alzheimer's adult day care programs, home based services, and caregiver support groups. Education, experience, compassion and sincere care for the elderly and aging issues enable Genevieve to establish a trusting and respectful relationship with the older adult and their family members, as well as, other professionals in the aging field.

Genevieve opened her private geriatric care management practice in 2002 after seeing seniors "fall through the cracks" within the health care system. Genevieve's goal at Aging Care Advocates is to improve the quality of life of older adults and their entire family system. Soon after opening her practice, Genevieve discovered that there was a great need for this type of service so much so that Genevieve's business has grown over the years from a sole practice to a team of expert geriatric care managers all having diverse backgrounds in the aging field.

Genevieve manages and oversees all care management cases with her primary goal being to provide the best quality of care to clients of Aging Care Advocates.

Katie Colwell Williams, MA, CMC

Director of Advocacy Services & Care Manager Certified

Katie Colwell Williams has been with Aging Care Advocates since 2006. She is a Care Manager Certified (CMC) and is the Directory of Advocacy Services for all the clients served by Aging Care Advocates. In Katie's role as Director of Advocacy Services she reaches out to clients, families, and providers to make sure their service questions are answered and that we are providing the highest quality care management services possible. Katie also supports our care management team as well whenever needed. Prior to working with Aging Care Advocates, Katie graduated Cum Laude from the University of Florida with a Bachelor's Degree in Sociology and a minor, as well as, a Certification in Gerontology. Katie also served as a research assistant at the University of Florida during a pain study, which examined behavioral pain indicators of cognitively impaired older adults.

Katie completed an extensive amount of volunteer work in assisted living facilities in Gainesville while completing her undergraduate degree. It was through her volunteer work that Katie discovered her passion for working with older adults. Thus, Katie went on to receive her Master's in Gerontology from the University of South Florida. Her graduate focus was in the area of Case Management. Following her Master's degree, Katie worked with the West Central Florida Area Agency on Aging as a Medicaid Waiver Specialist. This experience allowed Katie not only to learn about the many of the resources available to older adults in the Tampa Bay Area, but helped her to gain expertise of the Medicaid Waiver Program, as well as, extensive knowledge of the participating facilities throughout the Tampa Bay area.

Katie is a very compassionate, caring and dedicated care manager. She gives her all in everything she does, which allows her to not only gain the trust and faith of our clients, but their family members as well. Katie strives to make certain that all her clients have the best quality of life possible.

Michelle Abdel-Aziz, LCSW, MSW, CMC

Certified Family Mediator, Geriatric Care Manager & Care Manager Certified

Michelle Abdel-Aziz has been with Aging Care Advocates since 2013 and serves Hillsborough, Pinellas, Pasco counties. Michelle earned her Bachelor's degree in Social Work from Indiana University. As an undergrad, she worked for various social service agencies and participated in volunteer work. She gained experience with domestic violence crisis prevention, homelessness prevention and the psycho-social needs of those residing in nursing facilities.

After graduation, Michelle worked at the local Area Agency on Aging as a case manager. She helped elders gain access to Medicaid waiver services. These services assisted her clients in securing independence in their own homes. In addition to this position, Michelle was also appointed as a board member on the South Central Community Action Program.

She went on to earn her Master's degree in Social Work with a specialization in Geriatrics at the University of Louisville. While obtaining her Master's degree, Michelle was accepted into the Foundation Practicums Partnership Program. The partnership program consisted of two rotating practicums. The first was working with a non-profit guardianship agency as a case manager. The second was as a social worker of an interdisciplinary team administering various cognitive testing at the University of Louisville Geriatric Treatment Evaluation Center.

After graduation, Michelle worked full time at the guardianship agency as a case manager where she continually educated families and those under her agency's care on issues such as: dementia care, disease process, safety assessments, and living options.

Prior to joining Aging Care Advocates, Michelle worked as the Social Service Director at a rehabilitation center in the Tampa Bay area and as a social worker for a local home health care agency. These experiences extended her continuing commitment and understanding of the care needs and desires of our aging population, their families, and the services available to them both. Michelle ensures that each individual is treated with dignity and respect while maintaining their optimum quality of life.

Michelle is a Certified Family Mediator with the Supreme Court of Florida. In this capacity, Michelle works with seniors and their families in conflict centered around reaching a resolution with regards to the care needs of the senior. Michelle is a member of the National Association of Social Workers (NASW). She is a Care Manager Certified (CMC) and is a Licensed Clinical Social Worker (LCSW).

Jamie Cooney, LCSW, MSW, CMC

Geriatric Care Manager & Care Manager Certified

Jamie Cooney has been with Aging Care Advocates since 2014 and serves clients in Hillsborough and Pinellas counties. Her passion for the aging population grew early on while visiting her grandparents each summer at a retirement community. She sought out an education that would give her the tools to improve the quality of life for older adults.

Jamie graduated with a Bachelor of Science in Gerontology from Towson University in Towson, MD. As an undergrad, she interned and volunteered at a senior center where she planned and implemented activities for seniors. Jamie then went on to get her Master's degree in Social Work at SUNY Albany in Albany, NY. As an "Internships in Aging Project" Scholarship recipient, she had the opportunity to have both her classes and fieldwork focused in aging. As a graduate student, she interned at a senior services office and a nursing home, where she learned about the services, and benefits available to help older adults age in place.

After completing her education Jamie moved to Florida to pursue a career working with the aging population. Prior to working with Aging Care Advocates, Jamie was the Director of Social Services at a continuing care retirement community in Lakeland, FL. As Director of Social Services, Jamie coordinated the resident discharge planning process, connected seniors to the appropriate home care services, and provided social support and counseling to both the residents and their families. She also assisted residents and families in applying for Medicaid benefits. Through this position Jamie learned the significance of being a resident advocate, and providing support to residents and families as they transition through different levels of care.

Jamie is dedicated to improving the quality of life of older adults both in the community, and facilities. She is an advocate for seniors aging in place safely with dignity, and providing the support older adults and their families need to navigate through the healthcare system. Jamie is a Care Manager Certified (CMC) and a Licensed Clinical Social Worker (LCSW).

Ashley L'Huillier, MA, CMC

Geriatric Care Manager & Care Manager Certified

Ashley L'Huillier joined Aging Care Advocates in 2019 shortly after obtaining her Master's in Gerontology. Prior to that, Ashley obtained her undergraduate degree in Psychology from the University of South Florida. Ashley was the recipient of the USF Harold L. Sheppard Endowed Memorial Scholarship. This scholarship is presented each year to the student in the M.A. program in Gerontology who has demonstrated the highest level of academic performance and promise as a gerontologist.

During her time in both these academic programs, Ashley worked in various academic research labs. Her most rewarding research experiences were working in the EEG lab studying event-related potentials (ERPs) and neural motivation systems and in the cognitive aging and neurophysiology of an aging lab where Ashley focused on the cultural and individual differences that contribute to cognitive impairment. Ashley also volunteered with the University of South Florida's Technology Assistance Group (TAG). In this role, Ashley traveled to assisted living facilities monthly to help older adult residents resolve technology concerns.

Prior to finishing her M.A. degree, Ashley worked for a CPA firm, where she assisted older clients with VA applications, IRS documents, bill paying, among various other tasks.

Ashley loves her role as an advocate for older adults and their families, and takes this role very seriously. Ashley loves being a part of the Aging Care Advocates team and has a strong passion for helping to improve the quality of lives for our clients and their families.

Alli Maginot, MA, CMC

Geriatric Care Manager & Care Manager Certified

Alli Maginot joined Aging Care Advocates in 2021. She received Bachelor's degrees in Psychology and Spanish from Miami University in Oxford, OH. Her interest in working with older adults began in undergrad when she had the opportunity to participate in a weekly program that assisted residents with dementia to complete art projects at a local long-term care facility. This peaked her interest on the subject and she went on to take electives in Gerontology to broaden her knowledge on the population. She ultimately decided to pursue a Master's degree in Gerontology from the University of South Florida.

During her graduate program, she was able to complete an internship and later work part-time for Aging Care Advocates. She also completed an internship at a local skilled nursing facility, where she was able to gain experience in both rehab and long-term care settings. After graduation, she began working as the Social Services Assistant at another local skilled nursing facility. Within a few months of working at that facility, Alli was promoted to Social Services Director. In that role, she played an integral role in assisting the interdisciplinary team with the plan of care for each resident. During her time as the Social Services Director and in the same position elsewhere, she assisted residents from admission to discharge and worked to connect them with resources to ensure that their transition back to the community would be successful.

Alli is happy to be a part of the Aging Care Advocates team and serve the aging population.

Ramey Sola, MSW, CMC

Geriatric Care Manager & Care Manager Certified

Ramey Sola has been with Aging Care Advocates in 2021. She earned her Bachelor of Arts in Human Services, from Millikin University in 2016, then continued her education at the University of Illinois, where she graduated with her Master's Degree in Social Work in 2017. Her personal commitment to excel was widely recognized & rewarded, when she received both a Behavioral Sciences Award, followed by a Social Work Merit Scholarship in 2016.

After graduation, Ramey began her career as an Inpatient Rehabilitation Social Worker where she performed psychosocial assessments for new inpatient rehabilitation admissions, reviewed clinical information from interdisciplinary team conferences with patients and families, and was responsible for coordinating the safe discharge plans. In 2018, Ramey accepted a new opportunity as a Social Worker / Case Manager position, where she managed high risk patients to establish and implement health care goals, coordinating services and working directly with national, state, and local agencies to serve patients, as well as to report abuse and neglect. Additionally, she met with patients throughout the hospital to mediate complex social situations, while offering both support and guidance. As both Ramey's passion to serve and the depth of her experience broadened, she accepted a new opportunity a Medical Social Worker, with a large hospice organization where she focused on meeting the needs of her terminally ill patients and their families.

Ramey's commitment to our clients is evident, by the feedback we consistently hear from the families she serves. Ramey is kind, thorough, and sensitive to their needs and requests of our loved ones.

Hannah Schaffer, LCSW, MSW, CMC

Geriatric Care Manager & Care Manager Certified

Hannah Schaffer joined Aging Care Advocates in 2023 and serves primarily Hillsborough County. Her passion for older adults started when she was in middle school and would visit nursing facilities to provide socialization and companionship to the residents, and continued into high school where she worked in a dining room at an Assisted Living Facility.

Hannah received her Bachelor's degree in Social Work with a minor in Bible at Cedarville University in Ohio. She went on to complete her Master's degree in Social Work with a specialization in Gerontology at the University of Louisville in Kentucky. She received the Gerontology Award at the University of Louisville for her commitment to the field of aging and potential to become a leader in the field. Throughout her Bachelor's and Master's degree programs, Hannah completed a total of three internships, working with older adults in probate court, a VA Medical Center hospice unit, and a primary care office setting. In between her degree programs, Hannah worked full-time for a year as a care manager. In this role, Hannah worked with older adults in Columbus, Ohio, helping those with complex medical conditions maintain their goal of safely remaining in their homes. Following completion of her graduate program, Hannah and her husband moved to Florida where she began working full-time as a hospice social worker. In this role, Hannah visited with end of life patients in their homes and long-term care facilities. While continuing to work in hospice, Hannah went on to work in a 12-bed inpatient care center as the primary social worker, in additional to advocating for hospice patients in the hospital setting. Hannah is experienced in discharge planning, crisis intervention, end of life care, care management, and facilitating difficult conversations with empathy.

Hannah has a passion to help older adults maintain quality of life and dignity in care as they age. Hannah is thrilled to be a part of Aging Care Advocates to continue advocating for older adults and assist their families in navigating their care. Hannah is a Licensed Clinical Social Worker (LCSW) in the State of Florida and a Care Manager Certified (CMC).