My relationship with Genevieve's team began in 2008, when my mother was hospitalized in Sun City Center, FL. My stepfather was ailing in their Assisted Living Facility. I was a thousand miles away in suburban Washington, DC. I needed a liaison, they needed an advocate, and we all needed a little peace of mind. Enter the care manager, Katie Williams. Katie was referred to us by personnel of the ALF, and she hasn't slowed down yet! I really don't know what I would do without her. Neither my mother nor stepfather can really relate to what they are going through. Katie can. She and her colleagues, brought in from time to time, have helped with medical questions, financial problems and legal situations that have arisen. Genevieve's staff has relayed mail, messages, problems and solutions between my end of the family and theirs, during all those times when I just cannot be in Florida to do what I can, myself. Without her team, we'd be floundering. They've proven to be the best life raft we ever could have hoped for during difficult times in a stormy sea. Thank you for all you do.